De-escalation is an interpersonal technique to promote safety and prevent violence, in the least restrictive and most respectful manner, enabling mutual self-control in a crisis.
Healthcare settings are stressful environments: Understaffing, long waiting times, inappropriate infrastructures, public access, substance misuse, domestic disputes, gang activity and crime – combine to create a high-risk context.
Security personnel are routinely the FIRST and LAST contacts in a healthcare setting. Doctors and nurses are the consistent carers in between. Auxiliary teams play a supportive role.