De-escalating challenging behaviours:
Respect is vital, listen actively, keep the calm, be quick and efficient

De-escalation techniques & restrictive interventions training for healthcare providers, safety staff and support personnel serving the healthcare sector:

  • Interpersonal basics
  • De-escalation introduction & techniques
  • Insights on mental healthcare & users
  • Restrictive interventions
  • Professionalism
  • Supporting self-care
  • Promoting safety in hospitals
  • Minimising risk with improved knowledge and confidence

Why is de-escalation training important for healthcare settings?

De-escalation is an interpersonal technique to promote safety and prevent violence, in the least restrictive and most respectful manner, enabling mutual self-control in a crisis.

Healthcare settings are stressful environments: Understaffing, long waiting times, inappropriate infrastructures, public access, substance misuse, domestic disputes, gang activity and crime – combine to create a high-risk context.

Security personnel are routinely the FIRST and LAST contacts in a healthcare setting. Doctors and nurses are the consistent carers in between. Auxiliary teams play a supportive role.

A violent incident is 4x more likely to occur in a healthcare setting than in any other professional workplace…

De-escalation training to prevent violence is a critical skill for all healthcare domains and beyond.

De-escalating violence in healthcare: Strategies to reduce emotional tension and aggression. S.E. McKnight.

Security guards trained
Healthcare workers trained
Admin staff trained

Mindfulness is the mindset of meditation applied to the rest of life.

“Darkness cannot drive out darkness, only light can do that. Hate cannot drive out hate, only love can do that.”

Martin Luther King

“The last of the human freedoms, to choose one’s attitude in any given set of circumstances, to choose one’s own way.”

Viktor Frankl
“Listen to understand rather than listen to respond.”
Barack Obama

UBUNTU: I am because we are.

RESPECT: Keeping in mind the feelings, wishes and rights of others – recognizing their abilities and worth and allowing freedom of expression.

“The quieter you become, the more you can hear.”

Ram Dass
“De-escalation should be at the centre of any crowd management or public order operation, there is no other way to do it. You engage, you step back, and you make sure that you de-escalate and not escalate the situation by the actions you take.”
Eldred de Klerk, Africa Centre for Security and Intelligence Practice quoted by the Daily Maverick, 2017, after Marikana

“Respect is vital. Listen actively. Keep the calm. Be quick and efficient.”

Dr Marié Venn

“When we know how to gift peace to our inner world – the pathway to creating peace in the world around us is so much clearer.”

Cleo Wade, ‘Where to begin’

Training outcomes

  • Enhanced awareness
  • Refreshed knowledge & confidence
  • Improving risk assessments
  • Promoting efficient connection & cooperation
  • Promoting safety & reducing risk for violence
  • Decreasing need for restrictive interventions
  • Learned today: implemented tomorrow!
  • Personal & professional application
  • ‘Cared for’ personnel