What is de-escalation?2023-02-01T13:39:00+00:00

De-escalation is an interpersonal technique to promote safety and prevent violence. It involves guiding others from conflict to calm, in the least restrictive and most respectful manner, enabling mutual self-control in a crisis.

Why is de-escalation training necessary?2023-03-29T08:05:36+00:00

Training in de-escalation promotes safety: it improves awareness of risk and teaches mechanisms to minimise adverse outcomes. It improves knowledge, confidence and skill to manage challenging behaviours and potentially violent situations.

Who needs de-escalation training?2023-07-31T10:53:51+00:00

Every person can benefit from skills in de-escalation. This training course is specifically designed for healthcare providers, safety staff and auxiliary health sector teams. Other settings and staff that will benefit include those working in busy, people-intense, service settings.

Examples include: Municipal offices, police stations, supermarkets, public event venues, prisons, airports, hotels and retail.

What are restrictive interventions?2023-03-29T09:00:36+00:00

Restrictive interventions include:

Manual containment/restraint; seclusion; physical restraint application & rapid tranquilisation.

How does the Conquer Crisis training work?2023-07-31T10:45:38+00:00

Dr Marié Venn is the lead facilitator. Training can be facilitated for a minimum of 10 and maximum of 20 participants at a time. The training consists of a one-day interactive contact session including short breaks. The venue is arranged per training course. Participants will receive participation certificates. Follow-up site visits, support and refresher training can be arranged.

Each site, and each service group, presents with a unique set of requirements or areas that have been identified for improvement. There is flexibility to adapt and engage in order to meet the specific needs of a site or group of participants.

Please make contact to receive a quote or make further enquiries.

Is there research on de-escalation training?2023-02-07T11:02:36+00:00

Yes. Numerous studies have researched the methods and outcomes of de-escalation techniques and training, as part of a multi-modal approach to reducing workplace violence.

RAND Europe was commissioned by NHS Improvement (UK) to report on the evidence of de-escalation training programmes in healthcare settings: They included 19 reviews, which covered over 800 unique studies from 1984 to 2017 spanning four settings. The report focuses on individual skills-based training approaches to workplace violence prevention, specifically emphasising de-escalation tactics. See RESOURCES or access link here.

What is Conquer Crisis BBEEE status?2023-02-01T13:37:37+00:00

Exempt micro-enterprise level 4 contributor.

Is Conquer Crisis accredited with the HPCSA?2024-01-31T10:09:12+00:00

Accreditation in place for 6 x Continuing Education Units (CEU/CPD – 5 clinical and 1 ethics)


‘My predominant feeling is one of gratitude. I have loved and been loved. I have been given much and I have given something in return. Above all, I have been a sentient being, a thinking animal, on this beautiful planet, and that in itself has been an enormous privilege and adventure’

Oliver Sacks
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