Akeso Clinic, George: August 2023

“I feel empowered. Very applicable and relevant.”  Ronet Louwrens, Nursing Professional

“Very insightful, makes one feel more confident to resolve situations.” Danielle Wittstock-Ahmed, Nursing Professional

“Well presented, understandable, good energy!” Shahieda Anderson, Nursing Professional

“I highly recommend Dr. Marié Venn’s training course for the management of difficult clients.  Our team found the course content to be informative, applicable, user friendly and practical.  The course presentation was professional, yet there was lots of room for interaction, participation, fun and team building!  Any team working with difficult/aggressive clients/patients would find his short course extremely valuable and a great tool to improve the quality of provided services. Thank you!”  Belinda  Campher, Hospital Manager

“Fantastic course that every healthcare professional, educator, or person working with other people who may be at risk, must do! To improve and have more tools in your toolbox!” Cayley Lewin, Occupational Therapist

“This course will provide you with the steps to confidently de-escalate an intensifying situation.” Jodi Tromp, Clinical Psychologist

Comments from nurses after training: March 2023

“Very useful, these are challenges I am faced with every day in the ward and now I have tips on how to manage these situations and challenges.” – Cassandra Janse van Rensburg

“It educated us how to deal with aggressive patients and tactics to handle the situations.”
– Zandisile Sitshongo

“Taught me how to deal with different situations. I wish all staff can attend this training.”
– Nokuthula Mohapi

“A very informative training session. The skill I will use the most is de-escalation techniques. I will also read up and practise mindfulness more often.” – Cassandra Cloete

Comments from security guards after training: January 2023

“I enjoyed the quiz and the new knowledge I got today”

“I enjoyed it because I get lots of experience. I found that if you talk with a patient you must not shout.”

“The skill I will use the most is to be a skilful guide bringing others alongside me.”

“I know more now.”

“I learnt how to manage a fight.”

“I learnt the importance of sleep.”

“I learnt respect for patients.”

“I learnt new things, and now know how to speak to others.”

“I learnt about how to communicate and interact with patients.”

“I know now how to communicate.”

“The guards and our company hugely benefitted from the skills they were taught and this can only bode well for Victoria Hospital as an institution and for all its staff and clients as a whole. We intend continuing with Dr Venn’s training course to ensure that all the guards are properly trained and undergo regular refresher training to hone their skills.” – Mr Bashier Knoll, STAR Security Services